TERRITORY MANAGER - CRMD

About Vertice

At Vertice we believe in making an impact, one life at a time.

We provide medical innovations that enhance patient outcomes across public and private healthcare sectors. Our diverse portfolio includes specialised medical devices, healthcare products, software services, and Health IT consulting. By bridging the gap between healthcare and technology, we empower providers to deliver life-changing care to the communities they serve.

Our people are at the heart of everything we do — driven by purpose, collaboration, and a shared commitment to improving lives. We foster an environment where individuals can grow, innovate, and make a meaningful difference every day.

Role:
TERRITORY MANAGER – CRMD

Role Overview

The Territory Manager: CRMD is responsible for driving the sales of medical device products within a designated territory. The role focuses on building and maintaining strong relationships with healthcare professionals, hospitals, clinics, and internal stakeholders, while promoting Vertice’s products and services.

The successful candidate will be responsible for achieving sales targets, expanding the customer base, attending planned cases, demonstrating products, providing technical product information, and ensuring that all sales activities are conducted in line with company policies, ethical standards,

Key Responsibilities

• Promote and sell medical device products to healthcare professionals, hospitals, and clinics within the assigned territory.
• Meet or exceed sales targets and support the growth of the customer base within the defined region.
• Plan schedules effectively to ensure all planned cases are attended.
• Maintain a strong pipeline of potential sales leads and opportunities.
• Demonstrate medical device products to healthcare professionals, including product features, benefits, and correct usage.
• Provide detailed product information and respond to technical questions from customers.
• Build and maintain long-term relationships with doctors, nurses, medical staff, purchasing departments, and other key external stakeholders.
• Collaborate with internal stakeholders, including Product Specialists, Regulatory, Customer Services, and Operations teams.
• Regularly visit current and potential clients to support product performance, customer engagement, and loyalty.
• Attend conferences and industry events to promote products and remain informed of market developments.
• Track sales performance, forecast future sales, and report progress to management.
• Ensure that all administration is kept up to date, including CRM records, bookings, cases, stock, and mileage logs.
• Ensure all sales activities comply with healthcare industry regulations, company policies, ethical standards, and SAHPRA requirements.

Qualifications & Experience

Qualifications
Essential: Certified medical professional with a relevant medical or clinical background.
Advantageous: BTech or BSc in Cardiac Clinical Technology, or an equivalent qualification. Valid registration with the HPCSA as a Cardiac Clinical Technologist.

Experience
Essential: 3 to 4 years’ experience in a Sales Representative position. Background in specialised medical devices, for example surgical equipment, diagnostics, or similar products.
Advantageous: Experience with CRM software and sales tracking tools.

Competencies

• Strong medical device and product knowledge.
• Knowledge of industry regulations, ethical selling practices, and compliance requirements.
• Sales technique, customer engagement, and objection-handling skills.
• Customer relationship management and the ability to build trusted partnerships.
• Strong verbal and written communication skills.
• Confident presentation and product demonstration skills.
• Ability to work effectively within a sales team and collaborate with other departments.
• Planning, organisation, and administrative discipline.
• Ability to track sales activities, maintain CRM records, and report


Credit Controller

Manage the full credit control function for an accommodation rental agency, ensuring timely collection of rental income in line with company policies and legislation. Collaborate with letting agents, lease admins, property managers, and finance to maintain tenant accounts, allocate payments, and escalate collections when needed.

Key Responsibilities

Credit Control & Collections:

  • Follow approved credit control procedures and timelines
  • Contact tenants and guarantors to recover overdue rentals
  • Escalate rental premiums according to company policy
  • Issue reminder and default notices as scheduled
  • Work with rental agents to support collections and communication
  • Coordinate with external partners for legal or third-party recovery

Banking & Account Management:

  • Allocate daily banking receipts to tenant accounts
  • Reconcile accounts and ensure balance accuracy
  • Assist finance in tracing unidentified payments
  • Maintain accurate records of transactions and tenant communication

Lease & Legislative Compliance:

  • Maintain accurate and up-to-date records of all active leases in collaboration with the lease administrator.
  • Ensure compliance with relevant legislation including:
  • Consumer Protection Act (CPA)
  • Protection of Personal Information Act (POPIA)
  • Debt Collectors and Rental Housing Act
  • Ensure tenant data is handled securely and in line with POPIA

Collaboration & Communication:

  • Build strong relationships with property, finance, and letting teams
  • Provide regular debtor updates to management
  • Join credit control meetings and suggest improvements
  • Respond to tenant payment queries promptly and professionally

Required Skills & Competencies:

  • Solid credit control and debt recovery knowledge
  • Excellent communication skills
  • Strong attention to detail and accuracy
  • Works well under pressure and meets deadlines
  • Organised with ability to manage high transaction volumes
  • Collaborative and relationship-focused
  • Proficient in MS Office (Excel, Word, Outlook)
  • Experience with property/rental systems (a plus)

Credit Controller

Manage the full credit control function for an accommodation rental agency, ensuring timely collection of rental income in line with company policies and legislation. Collaborate with letting agents, lease admins, property managers, and finance to maintain tenant accounts, allocate payments, and escalate collections when needed.

Key Responsibilities

Credit Control & Collections:

  • Follow approved credit control procedures and timelines
  • Contact tenants and guarantors to recover overdue rentals
  • Escalate rental premiums according to company policy
  • Issue reminder and default notices as scheduled
  • Work with rental agents to support collections and communication
  • Coordinate with external partners for legal or third-party recovery

Banking & Account Management:

  • Allocate daily banking receipts to tenant accounts
  • Reconcile accounts and ensure balance accuracy
  • Assist finance in tracing unidentified payments
  • Maintain accurate records of transactions and tenant communication

Lease & Legislative Compliance:

  • Maintain accurate and up-to-date records of all active leases in collaboration with the lease administrator.
  • Ensure compliance with relevant legislation including:
  • Consumer Protection Act (CPA)
  • Protection of Personal Information Act (POPIA)
  • Debt Collectors and Rental Housing Act
  • Ensure tenant data is handled securely and in line with POPIA

Collaboration & Communication:

  • Build strong relationships with property, finance, and letting teams
  • Provide regular debtor updates to management
  • Join credit control meetings and suggest improvements
  • Respond to tenant payment queries promptly and professionally

Required Skills & Competencies:

  • Solid credit control and debt recovery knowledge
  • Excellent communication skills
  • Strong attention to detail and accuracy
  • Works well under pressure and meets deadlines
  • Organised with ability to manage high transaction volumes
  • Collaborative and relationship-focused
  • Proficient in MS Office (Excel, Word, Outlook)
  • Experience with property/rental systems (a plus)

Privacy Preference Center