Credit Controller
Manage the full credit control function for an accommodation rental agency, ensuring timely collection of rental income in line with company policies and legislation. Collaborate with letting agents, lease admins, property managers, and finance to maintain tenant accounts, allocate payments, and escalate collections when needed.
Key Responsibilities
Credit Control & Collections:
- Follow approved credit control procedures and timelines
- Contact tenants and guarantors to recover overdue rentals
- Escalate rental premiums according to company policy
- Issue reminder and default notices as scheduled
- Work with rental agents to support collections and communication
- Coordinate with external partners for legal or third-party recovery
Banking & Account Management:
- Allocate daily banking receipts to tenant accounts
- Reconcile accounts and ensure balance accuracy
- Assist finance in tracing unidentified payments
- Maintain accurate records of transactions and tenant communication
Lease & Legislative Compliance:
- Maintain accurate and up-to-date records of all active leases in collaboration with the lease administrator.
- Ensure compliance with relevant legislation including:
- Consumer Protection Act (CPA)
- Protection of Personal Information Act (POPIA)
- Debt Collectors and Rental Housing Act
- Ensure tenant data is handled securely and in line with POPIA
Collaboration & Communication:
- Build strong relationships with property, finance, and letting teams
- Provide regular debtor updates to management
- Join credit control meetings and suggest improvements
- Respond to tenant payment queries promptly and professionally
Required Skills & Competencies:
- Solid credit control and debt recovery knowledge
- Excellent communication skills
- Strong attention to detail and accuracy
- Works well under pressure and meets deadlines
- Organised with ability to manage high transaction volumes
- Collaborative and relationship-focused
- Proficient in MS Office (Excel, Word, Outlook)
- Experience with property/rental systems (a plus)
