RECEPTIONIST

About Vertice

At Vertice we believe in making an impact, one life at a time.

We provide medical innovations that enhance patient outcomes across public and private healthcare sectors. Our diverse portfolio includes specialised medical devices, healthcare products, software services, and Health IT consulting. By bridging the gap between healthcare and technology, we empower providers to deliver life-changing care to the communities they serve.

Our people are at the heart of everything we do — driven by purpose, collaboration, and a shared commitment to improving lives. We foster an environment where individuals can grow, innovate, and make a meaningful difference every day.

Role:
RECEPTIONIST

Role Overview

The Receptionist serves as the primary point of contact for the administrative department and plays a key role in ensuring efficient visitor flow, effective switchboard operations, and the smooth management of boardrooms and administrative support activities. This role provides essential initial administrative support and helps create a welcoming and professional experience for all Vertice clients, visitors, and callers.

Key Responsibilities

• Answer incoming calls within the required timeframe and ensure calls are handled professionally and courteously.
• Welcome visitors and callers in a friendly and professional manner.
• Provide clear and accurate company information in response to general enquiries.
• Perform data capturing, filing, scheduling, meeting preparation, and other general administrative duties accurately and timeously.
• Record and deliver messages and packages promptly.
• Maintain a clean, organised, and professional reception area.
• Greet, check in, and direct visitors to the correct staff members efficiently.
• Manage call volumes effectively and apply call-routing protocols correctly.
• Maintain a professional appearance and demeanour that reflects the company’s values and culture.
• Complete required training and adhere to company procedures relating to scheduling, visitor management, and information handling.
• Identify and escalate sensitive or confidential matters appropriately.
• Prepare boardrooms and meeting spaces according to requirements.
• Ensure meeting room equipment is functional and ready for use.
• Maintain refreshments and related stock for boardrooms and events.
• Ensure boardrooms and event spaces are cleaned, reset, and maintained appropriately after use.
• Report maintenance and repair issues promptly.

Qualifications & Experience

Qualifications
• Minimum required: Matric Certificate.

Experience
• Minimum 2 years’ experience in an administrative role.
• Preferred: 3 years’ experience in an administrative or reception role.
• Proficiency in multiple languages would be advantageous.

Competencies

• Good knowledge of switchboard and telephone systems.
• Good computer skills, including proficiency in Microsoft Word and Excel.
• Good awareness of safety and emergency procedures applicable to the office environment.
• Strong communication and interpersonal skills.
• Strong administrative ability with the ability to multitask, remain organised, and manage competing priorities.
• Strong customer service orientation with sound problem-solving skills and adaptability in a fast-paced environment.